Straus & Associates

Dear Mr. Straus,
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I wanted to acknowledge to you that Diana of your staff was an extraordinary help to me with a problem I had with my former Medigap company, American National.  Six or eight weeks ago I called your office with my problem and spoke to Diana.  She immediately (like moments after she hung up from my  call) spoke to the company and got back to me with a  positive (for me) report on the situation. In the weeks that followed, we ran into two or three hiccups regarding the problem and in each instance Diana attacked the situation with the same graceful vigor. Today, the problem was completely resolved to my satisfaction.

I have to say, Diana's fine handling of this situation did not come as a complete surprise to me.  During the past two or three years my wife and I have been clients of yours, you and every member of your staff that we've worked with have been not only professional, helpful,  and patient with our limited knowledge of the subject at hand, but have done so in a courteous and friendly manner.

All of that, in addition to saving us a good deal of money.We have been delighted to work with your extraordinarily fine company.

Thank you.

Dick Mahoney